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GoPillar.com (hereinafter “GoPillar”) is a platform designed to provide services to people interested in evaluating and promoting design ideas based on the latest trends and styles in architectural design, and is operated by CoContest Italy Srl (hereinafter “CoContest”), an Italian company with registered office at Via Marsala 29 H, 00185 Rome, Italy, Tax Code 13547621006.
Users, Designers, Premium Designers, visitors and anyone using the website at www.gopillar.com (hereinafter the “Portal”) are subject to the Terms and Conditions set out below and to the related Privacy Policy. In this document, the term “User” refers to anyone who uses the Portal and, after visiting it, registers by creating an account and begins using the services and features available on it, thereby expressly accepting these Terms and Conditions of Use.
To access all interactive features, including the ability to comment, participate in and create Contests, publish Project 1:1 requests, submit or evaluate Offers, vote, submit Design Ideas (as defined below), and generally access any area or feature of the Portal, a User Account must be registered by providing certain personal information to GoPillar.
To register on the Portal, Users must be at least 18 years old. GoPillar does not accept registrations by minors. However, because GoPillar cannot monitor the conduct of its registered Users, Users (as defined below) who complete an account registration for a minor and/or allow a minor to use their Account do so at their sole and personal risk. GoPillar accepts no liability in this regard and reserves the right to take any necessary action, including action aimed at preventing illegal activities on the Portal.
To register a User Account for use of GoPillar, Users will be required to provide “Personal Information” such as a username, password, valid email address, year and month of birth, a verified telephone contact, a profile image and other information capable of personally identifying the User, in accordance with the Privacy Policy. Users are advised to read the Privacy Policy before completing any registration, and acceptance of it is an essential condition for registration on GoPillar.
All data collected will be used only for purposes permitted by law, in accordance with the aforementioned GoPillar Privacy Policy, whose contents may change over time.
By completing registration of a User Account, the User agrees to the following.
For the purposes of these Terms and Conditions, the following definitions apply:
“Portal”: the website at www.gopillar.com and/or any other URL through which CoContest Italy Srl chooses to provide the GoPillar service, as communicated to its Users from time to time.
“User”: a registered User of the Portal who has successfully completed the registration procedure by choosing one of the available profiles, namely “Private Client,” “Business Client,” “Designer,” or “Premium Designer.”
“Designer” or “Design Professional”: a User who has selected the “Designer” profile, as further defined below, and has provided GoPillar with the documentation required to activate/validate that profile. GoPillar reserves the right to request an identity document to verify personal data. If the document is not provided within 20 days of the request, GoPillar shall have the right to close the profile and reset any CoCredits contained therein. Furthermore, if a “Designer” User uploads, in the section intended for the identity document, content other than a valid document that enables verification of the personal data entered in the User’s profile, GoPillar shall have the right to close the profile and reset any CoCredits contained therein.
“Premium Designer”: a User who has selected the Designer profile and activated the premium version of the account. The Premium Designer profile provides access to a range of additional features, as described in greater detail in the “Premium” section of the Portal. A Premium Designer may access the additional features provided by the premium version only while the relevant premium subscription remains active.
“Client”: a User who has selected the Client profile, as further defined below, and has provided GoPillar with all documents necessary to activate it.
“Design Idea”: any sketch, image, design or drawing concerning interior design solutions or preliminary architectural design solutions (excluding any final/executive architectural solution) submitted on the Portal by a User registered as a “Designer” or “Premium Designer,” together with the necessary descriptions and project data, in order to participate in Contests and be evaluated by Clients.
“Content”: any content available on the Portal, including registered trademarks, service marks and logos, excluding Design Ideas but expressly including the software and any other HTML/Flash code or similar code used by the Portal.
“CoCredit”: units credited to a User’s Account following the purchase of a Contest on GoPillar and used on the Portal to pay prizes to Designers and/or Premium Designers whose Design Ideas place within the top five positions in the ranking prepared by the Client who launched the Contest. These units may also be used directly by Users, Designers and Premium Designers to purchase certain services made available on the Portal, and may be converted back into the permitted currencies, provided that the requesting party has at least 1 CoCredit in their Account (1 Euro/Dollar per individual CoCredit, or a different exchange rate as indicated by GoPillar from time to time).
2.1 Once registration as a Client or Designer has been completed, GoPillar grants its Users permission to use the Portal in the manner described in these Terms and Conditions, provided that:
2.2 If a User does not agree with or accept any part of this document and/or the related Privacy Policy, the User is advised to immediately discontinue use of the Portal and not register on it. If an account has already been registered, the User is invited to contact GoPillar to request its immediate removal. Use of the Portal in violation of this Article 2 may result in suspension of the User Account and in GoPillar taking any necessary legal action in this regard, including resetting the active balance of a Designer Account, if any.
3.1 All content available on the Portal is the intellectual property of GoPillar or, alternatively, is licensed to GoPillar and is therefore protected by intellectual property laws as described in this Article 3. The Content includes intellectual property of CoContest Italy Srl protected by applicable international treaties. It may not be used, copied, reproduced, distributed, transmitted, displayed, sold, licensed or otherwise exploited for any reason without the prior written consent of CoContest Italy Srl, as specified herein. CoContest Italy Srl reserves all rights not expressly granted with respect to the Portal and all Content contained therein.
3.2 Authorship of Design Ideas belongs to their respective owners. In all cases, each Designer or Premium Designer warrants that their Design Ideas do not infringe third-party intellectual property rights and undertakes to indemnify and hold harmless GoPillar and the User who created the relevant Contest from and against any request, claim or action brought by third parties. Any alleged infringement of such rights must therefore be notified to the relevant Designer by email promptly sent by admin@gopillar.com to the email address provided by the Designer when registering the account.
3.3 Except as provided in Articles 3.1 and 3.2 above, all sections and content of the Portal may be subject to copyright and any other intellectual property rights provided for under Italian law, expressly including those governed by Legislative Decree No. 633/1941 and Legislative Decree No. 30/2005.
3.4 Each Client, Designer or Premium Designer grants GoPillar an exclusive, perpetual and worldwide license to use any text, data, photograph, graphic rendering, project, map, technical specification, video, sound, message or any other element protected by intellectual property rights published in connection with the Contests in which they participate. Content (for example, videos) may not be inserted through hyperlinks to other web platforms that may allow the Designer to be identified, under penalty of disqualification of the project containing such hyperlink from the Contest. Furthermore, content uploaded through hyperlinks to other platforms may not be removed once the Client has closed the Contest by confirming the final ranking, under penalty of disqualification of the project from the Contest and closure of the Designer Account. GoPillar undertakes to transfer exclusively, without time or territorial limitations, all intellectual property rights relating to the Design Ideas received to the Client who created the relevant Contest, automatically upon confirmation of the ranking by that Client. By way of example and without limitation, the Client shall have the right to use, modify, process, develop, implement and transfer the Design Ideas to third parties at their sole and unquestionable discretion. GoPillar retains usage rights over all Design Ideas even after the Contest has ended.
3.5 The User expressly undertakes not to use, copy or distribute any Content or Design Ideas except as permitted by these Terms and Conditions and within the limits of applicable laws. When downloading or printing a copy of Content or Design Ideas for personal use through the links, features and formats provided, the User agrees to retain all notices concerning intellectual property ownership, watermarks, digital rights management (DRM) systems or other digital rights information contained therein. The User undertakes to act in compliance with applicable Italian laws and regulations and/or any other applicable law or jurisdiction. Any conduct and/or action, expressly including copying, downloading, printing, transcoding, creating derivative works, etc., that is not expressly permitted by specific Portal features shall be deemed prohibited and may be prosecuted under applicable law.
4.1 Designers and Premium Designers may participate in Contests by uploading their Design Ideas in the dedicated participation areas provided for each Contest.
4.2 Design Ideas, meaning without limitation any text, data, photograph, graphic rendering, map, technical specification, video, sound, message or relevant file that is appropriately described and indexed, or any material uploaded by Designers or Premium Designers as part of a Design Idea, constitute the intellectual property of the relevant Designer and are in no way attributable to or directly or indirectly endorsed by GoPillar. To the maximum extent permitted by applicable law, GoPillar makes no express or implied warranty as to the reliability, accuracy, quality or feasibility of any Design Idea published on the Portal. The contents of a Design Idea therefore remain the sole responsibility of the Designer who published it.
4.3 Users who obtain one or more Design Ideas acknowledge that GoPillar does not provide final/executive architectural solutions and is intended solely as a means of obtaining general guidance on possible interior and/or exterior design solutions (e.g. preliminary, non-executive designs), which may serve as guidance for Users seeking the most appropriate solution on the market, assisted, where necessary or mandatory, by a licensed professional capable of verifying and implementing the Design Idea. The User therefore acknowledges that a Design Idea – even if it appears highly accurate – does not constitute and cannot constitute an immediately executable architectural project without the necessary assistance, studies and advanced development carried out by licensed professionals possessing the qualifications required by the laws and regulations applicable in the country where the User intends to develop and implement the Design Idea.
4.4 GoPillar makes available two distinct methods for obtaining design services: the Contest, governed by Article 6, and Project 1:1, governed by Article 7. Under Project 1:1, the contractual relationship relating to the design service arises directly between the Client and the Designer following acceptance of the Offer and confirmation of payment. GoPillar provides the Portal, manages payment, offers support and administers the GoPillar Dispute Procedure, but does not act as a designer, employer, agent, professional representative or construction manager, nor does it establish any employment, agency or partnership relationship with the Designer. Any service, agreement or payment concluded outside the Portal falls outside GoPillar’s services and protections.
4.5 GoPillar undertakes, to the extent possible, to keep Design Ideas published on the Portal available even after closure of the relevant Contest, whether it has ended successfully or for any other reason. However, GoPillar reserves the right to remove Design Ideas in whole or in part when necessary, for example in the event of reports, complaints, orders from competent authorities, or for reasons of security, protection of third-party rights or proper operation of the Portal.
In any event, where possible, GoPillar will endeavor to inform the affected User in advance of removal, unless prevented by urgency or legal obligations.
4.6 The User acknowledges that Design Ideas may also be amateur in nature and that, because they may consist of material of non-professional quality and designs and specifications not certified at architectural and/or executive level, the User must take all necessary precautions when using them. Designers and Premium Designers nevertheless undertake, within the limits of their respective skills, to develop Design Ideas in a professional manner and in accordance with the conditions established in the Contest, expressly declaring under their sole responsibility that they do not infringe any third-party rights.
4.7 In order to submit and publish Design Ideas on the Portal, a User must register a Designer Account (see Article 5 below), providing GoPillar with a valid email address under their exclusive control and their personal data, including, by way of non-exhaustive example, a valid telephone contact and a profile photo depicting the Designer, together with certain information about personal experience and professional qualifications (degree, master’s degree, registration number with the relevant professional body, and similar information). GoPillar reserves the right at any time to require a Designer or Premium Designer to provide written evidence of the truthfulness of the data registered on the Portal (by FAX or PDF), including by requesting identity documents, under penalty of termination of the Account. If the data provided by the Designer or Premium Designer proves, upon verification, to be incorrect or false, GoPillar shall have the right to close the profile and reset any CoCredits contained therein.
4.8 In order for Design Ideas to be considered validly submitted, the Designer must ensure that the Design Idea meets all minimum participation requirements relating to the relevant Contest and is uploaded to the appropriate section of the website by the Contest deadline. If a Design Idea, although correctly submitted before the Contest deadline, does not contain all required minimum resources or contains resources that differ qualitatively from those described in the “Minimum Resources” section of the Contest, that Design Idea may, at GoPillar’s sole discretion, be disqualified from the Contest, with consequent cancellation of any CoCredits awarded by the Client. The resources requested for each Contest shall always be understood as minimum participation resources. Designers may therefore always upload additional resources beyond the minimum required, in terms of both quantity and quality, without risk of disqualification of the submitted Design Idea.
4.9 To redeem CoCredits available in their account, as described in Article 8 below, the User must complete the “payment request form” available in their personal area and indicate a valid PayPal account to which the funds can be credited. In order to convert CoCredits into one of the permitted currencies, the Designer must also have completed all mandatory fields of the Designer profile, including but not limited to first and last name, date of birth, residential address, valid telephone number and a profile image depicting the Designer who owns the account, and must have uploaded an identity document enabling GoPillar to verify the correctness and truthfulness of the data entered. If the Designer or Premium Designer has not completed all mandatory profile fields, GoPillar reserves the right to freeze any accumulated CoCredits until the mandatory fields have been correctly completed.
5.1 To access all Portal services, a User Account must be registered and activated. Use of another User’s Account is prohibited, as this constitutes a violation of law. A User registering an Account undertakes to provide GoPillar with complete and accurate information and is solely responsible for all activity carried out through the account; the User must therefore keep the relevant login credentials confidential. Failure to do so may result in liability for activities carried out through that account using the User’s login details. The User may change the password at any time through the profile management page. The User also undertakes to notify GoPillar immediately of any unauthorized use of the account and password and of any other security breach detected. GoPillar shall not be liable for any loss or damage arising from failure to comply with this Article 5 and shall not be liable for any security breach, unauthorized access or other event attributable to Users’ conduct. GoPillar further reserves the right to temporarily suspend or, in more serious cases, terminate a User Account where necessary to protect proper operation of the Portal, the security of other Users or its legitimate economic interests. Where possible, such measures will be taken after notice to the affected User and after allowing a reasonable period for explanations, except where immediate intervention is required for reasons of urgency or by order of competent authorities. In the event of suspension, the User may submit a reasoned request for review by email to admin@gopillar.com, attaching any useful information or documents. GoPillar will promptly assess the complaint and, where possible, may reactivate the account or provide guidance useful to resolving the issue.
5.2 The User undertakes not to use or initiate any automated system, including without limitation robots, spiders, automated online form-filling programs or similar programs and/or technologies, to access the Portal in a manner that sends GoPillar’s servers a number of requests and messages greater than could reasonably be sent by a human in a given period using a conventional internet browser. Without prejudice to the foregoing, GoPillar grants online search engine operators permission to copy materials from the Portal solely for the purpose of creating publicly accessible search indexes of those materials, without granting any right to cache or archive such materials (no Design Idea may be made available for indexing outside the Portal). GoPillar nevertheless reserves the fullest right to revoke the exceptions set out in this Article generally or in specific cases at its sole discretion.
5.3 Access to the Portal will be available through the following two types of User Account, which have different levels of access privileges and features.
5.4 Holders of Designer accounts may also request activation of “Premium” features by paying the corresponding fee, whose amounts are detailed on the Portal. A “Premium” Designer account provides access to additional Portal features and services including, by way of non-exhaustive example, the ability to participate in “Premium Only” Contests, view the number of participants in a specific Contest and/or the number of Design Ideas already published for a specific Contest, view the exact location of the property that is the subject of the Contest where available, obtain priority access to GoPillar technical support, and more. Premium features are available upon payment of a monthly and/or annual fee. For further details regarding available Premium features and/or their costs and activation methods, Users are invited to consult the instructions available in the dedicated area of the Portal. A request to deactivate Premium features before their ordinary expiration date does not entitle the User to any refund, including a pro rata refund, of amounts paid in advance.
6.1 Users may launch specific Contests by paying the consideration further defined in Article 6.2 below, in order to ask Designers and/or Premium Designers to submit Design Ideas responding to a specific set of requests and/or needs (the “Specifications”).
6.2 When a Client creates a Contest, the amount paid to GoPillar consists of three components:
6.3 Each Contest will indicate the amount of the Prize, consisting of a certain number of CoCredits, awarded by the Client who launched the Contest in accordance with the minimum amounts set out in the price list available on the Portal (https://gopillar.com/it/prezzi/), and credited to the accounts of the Designers and Premium Designers whose Design Ideas, in the Client’s sole judgment, best satisfy the Specifications.
6.4 Once the Specifications have been prepared and published on GoPillar, together with payment of the relevant charges and fees required to start the Contest, they may be modified by the User who launched the Contest until 48 hours before the Contest closes.
6.5 During the Contest, all participating Designers may use the Questions and Answers (“Q&A”) contact form to request clarification regarding the Specifications from the User who launched the Contest. All Questions and Answers will be public so that other Designers participating in the Contest can also benefit from the additional information provided by the User. The Q&A contact form may not be used to contact directly the User who launched the Contest and/or to exchange contact details for the purpose of establishing direct contact. Any Designer or Premium Designer who publishes requests for direct contact and/or their own contact details through this form will be excluded from the Contest and their account will be terminated, with forfeiture of any CoCredits contained therein, without prejudice to GoPillar’s right to take the further actions described in Articles 14 and 15 below. It is also prohibited to use the Q&A contact form to insult or otherwise express personal and disparaging opinions about the User who launched the Contest, GoPillar or other participating Designers. If the Q&A contact form is used for purposes other than those permitted by these Terms and Conditions, GoPillar reserves the right, at its sole discretion, to terminate the responsible Designer’s account, retain any credit contained therein, and seek compensation for any damage caused, as provided in Article 14 below.
6.6 Each Contest has a limited duration, from a minimum of 5 days to a maximum of 360 days. The duration of each Contest is selected by the Client when launching the Contest and may be extended, up to 48 hours before its expiration, to a maximum total duration of 360 days. Once a Contest has been launched, the Client may under no circumstances reduce its duration below that selected at launch.
6.7 Once the duration selected by the User who launched the Contest has expired, the User must review all Design Ideas received and will have a maximum of thirty (30) days to evaluate them and select the five that, in the User’s opinion, best satisfy the Specifications. The process for evaluating and selecting Contest winners is as follows: the User assigns a score to each Design Idea, generating a ranking visible only to the User. Once the User has established the ranking that best reflects their evaluations and uniquely identifies the top five entries, with no ties, the User need only confirm it to close the Contest. Once the ranking has been confirmed, the software used to operate GoPillar will divide the Prize among the five best Design Ideas selected according to the following criteria: 60% of the Prize will be awarded to the Design Idea ranked first by the Client; 20% to the second-ranked Design Idea; 10% to the third; 5% to the fourth; and 5% to the fifth. If, upon expiration of the duration selected by the Client, the Contest has received fewer than five Design Ideas, the Prize will be divided as follows:
If, 30 days after the deadline for submitting Design Ideas to a Contest, the Client has rated all participating projects but has not confirmed the ranking, confirmation will be performed automatically by the software used to operate GoPillar, which will confirm the Client’s latest ratings. If, 30 days after the deadline for submitting Design Ideas to a Contest, the Client has not yet voted on all Design Ideas received, the software used to operate GoPillar will automatically declare the Contest closed and divide the Prize equally among all participants.
6.8 If the User who created a Contest considers it appropriate, for any reason, to terminate it early and request return of the Prize made available, the User must submit a detailed complaint to GoPillar within 10 days from the date the Contest went online, by sending an email to admin@gopillar.com explaining the reasons and providing all useful information.
In such cases, resolution of the complaint will be entrusted to an independent and impartial third-party arbitrator chosen by agreement between the parties or, failing agreement within 10 days of submission of the complaint, appointed in accordance with the Rules of the Rome Chamber of Arbitration. The arbitrator’s decision will be final and binding on both parties.
The language of arbitration will be Italian unless otherwise agreed by the parties.
The costs of the proceedings will be borne by the User who submitted the complaint, without prejudice to joint liability between the parties in the event of a decision in favor of the other party. Such costs include:
If the complaint is upheld by the arbitrator, Article 6.9 below concerning revocation of the mandate will apply. The User acknowledges that any other action taken in such circumstances, including removal of the Specifications, essential elements and/or data necessary for continuation of the Contest, may compromise its proper performance. Any Specification/element/data deleted may not be republished on the Portal and, in such cases, the Contest will not be eligible for a refund even if the Client, after receiving the projects, is dissatisfied and requests reimbursement of the amount paid.
6.9 The User who creates a Contest expressly grants GoPillar an irrevocable mandate pursuant to Article 1703 of the Italian Civil Code to: (i) receive and hold the amount paid by the User to establish the Prize at the beginning of each Contest; and (ii) once the Contest winners have been determined, pay the Prize, in the User’s name and on the User’s behalf, to the Designers and/or Premium Designers whose Design Ideas are selected at the end of the Contest, in accordance with the criteria described in these Terms and Conditions. For the avoidance of doubt, the Designers to whom the Prize is paid will be only those whose names are published on the Portal in the specifically designated area of the relevant Contest. The mandate described in this Article is subject to the following conditions: (i) creation of a Contest as described in Article 6.2 above; (ii) full payment of the required amounts by the User creating the Contest; and (iii) acceptance of the Prize by the Designers and/or Premium Designers who have won it.
6.10 Pursuant to Article 1725 of the Italian Civil Code, all mandates granted to GoPillar in accordance with Article 6.8 above are irrevocable once the relevant Contest has been published by the User, unless the Contest is cancelled by GoPillar for any reason. If, at the end of a published and regularly conducted Contest, the Client has received no Design Idea, the Client may request a refund of the price paid to launch the Contest.
6.11 Once the winners of a Contest have been selected as described in Article 6.6 above, the User may not revoke the mandate in any way unless valid evidence is provided to GoPillar that the Designers who won the relevant Contest committed serious violations of these Terms and Conditions. If one of the winning projects is disqualified, the Prize will not be refunded but will instead be awarded to the next project in the ranking.
6.12 If no Design Idea is submitted by Designers participating in a specific Contest within the period established by the Client who published it, the Prize will not be awarded and the Client may request a refund of the CoCredits made available.
6.13 Users may also create “Private Contests,” meaning Contests that are not visible to all Users of the Portal. In this case, all Designers and/or Premium Designers wishing to participate must accept a Non-Disclosure Agreement before accessing Contest details and uploading their Design Idea. Private Contests will not be visible to all Portal Users and will not be visible on search engines or on the internet generally. Users wishing to launch a Private Contest must pay an additional fee on top of the standard prices.
6.14 All Contests with an overall Prize greater than EUR 500 or USD 500 will be classified as “Premium Only Contests.” Participation in such Contests is reserved exclusively for Designers who have an active Premium Designer subscription at the time the Design Idea is submitted. Only Designers with Premium status may therefore submit their Design Ideas for evaluation by the Client who launched the Contest.
6.15 Users who create a Contest undertake to provide Specifications sufficient to create a customized design based on their needs. Each Contest must include at least: a description of the project the User expects to receive, a floor plan showing the current condition of the space covered by the Contest, and photographs showing the current condition of that space. If, for any reason, the User who launched the Contest fails to upload the minimum Specifications above, GoPillar reserves the right to terminate the Contest 48 hours before the deadline selected by the User and simultaneously delete any Design Ideas uploaded by registered Designers. Users who, for any reason, fail to upload the minimum Specifications by 48 hours before the Contest deadline automatically lose any right to a refund of the price paid to launch the Contest.
6.16 GoPillar guarantees all Users who launch a Contest a minimum of five (5) Design Ideas. Therefore, if at the submission deadline the Client has received fewer than five (5) Design Ideas, the Client may request a full refund of the price paid to put the Contest online. To request a refund, a Client must satisfy all of the following conditions jointly:
6.17 If, following a refund request, a Client actually receives reimbursement of the amount paid to publish a Contest, GoPillar nevertheless undertakes to ensure payment of the Prizes to participating Designers if the Contest produced design submissions compliant with the required criteria. In such cases, GoPillar will bear the cost of paying the Prizes to the selected Designers even in the absence of the consideration initially paid by the Client.
6.18 At the end of the evaluation phase by the Client who launched the Contest, the Contest will automatically enter a phase called “Report Abuse,” lasting a total of 48 (forty-eight) hours. During this period, all Designers registered with GoPillar may review the Design Ideas submitted in the Contest and report any violations of these Terms and Conditions.
Reports may concern, by way of example and without limitation:
All reports received during the “Report Abuse” phase will be reviewed by GoPillar during the subsequent, where applicable, “Investigation” phase. During the Investigation phase, GoPillar reserves the right, at its sole discretion, to:
GoPillar undertakes to assess every report carefully and protect the integrity and fairness of Contests hosted on the platform.
7.1 “Project 1:1” is the Portal service that allows the Client to publish a design request free of charge, receive Offers from Designers and Premium Designers, and select a single professional with whom to develop the project through GoPillar. For the purposes of this Article, the following definitions apply: (i) “Brief” means the set of information, requirements, attachments and instructions provided by the Client; (ii) “Minimum Deliverables” means the design resources selected by the Client and indicated in the Brief as the minimum content of the delivery; (iii) “Offer” means the Designer’s proposal containing at least the requested fee, delivery timeframe and description of the proposed work; (iv) “Project 1:1 Assignment” means the contractual relationship relating to the design service arising between the Client and the Designer upon acceptance of the Offer and confirmation of payment; and (v) “Complete Version” means a substantially complete delivery that is relevant to the Brief and includes all Minimum Deliverables in the required formats.
7.2 Publishing a Project 1:1 request is free of charge and does not oblige the Client to accept any Offer. Based on the answers provided in the Brief, the Portal may suggest a set of Minimum Deliverables; before publication, the Client may modify that set by adding or removing resources. GoPillar does not guarantee that the request will receive a minimum number of Offers.
7.3 The Client undertakes to provide complete, truthful and sufficient information to enable Designers to formulate an Offer and develop the project, and to have the necessary rights to any materials uploaded. Any material changes to the Brief or additional requests beyond the Minimum Deliverables must be accepted by the Designer and may result in changes to the fee and delivery timeframe. Services, payments or agreements concluded outside the Portal are not covered by the protections of Project 1:1.
7.4 Offers may be submitted by Designers enabled in accordance with the conditions indicated on the Portal, including Premium Designers or Designers who have purchased any required slot. Purchasing a slot only enables submission of an Offer and does not guarantee selection by the Client. Each Offer must clearly state the price, the number of days required for delivery and what is included. It is prohibited to include contact details, requests for external payment or invitations to continue the relationship outside the Portal.
7.5 The request remains open for receipt of Offers until the deadline indicated on the Portal. After the Offer period closes, Designers may no longer submit new Offers, while the Client may continue evaluating those already received until the indicated selection deadline. If that deadline expires without acceptance, the request expires at no cost to the Client. Before accepting an Offer, the Client may request one modification to the Offer using the features available on the Portal.
7.6 During collection and evaluation of Offers, the Designer is identified by a pseudonym. The Client may review the professional information made available in the profile, including CV, skills, location, portfolio and projects previously completed on GoPillar, without access to the Designer’s contact details. After acceptance and confirmation of payment, the workspace enables the parties to communicate directly through the Portal’s features. The Client selects the Designer entirely independently. Unless expressly stated otherwise, GoPillar does not guarantee that the Designer possesses any specific professional licenses or qualifications required in the jurisdiction where the project will be used.
7.7 The Client may accept only one Offer. The Project 1:1 Assignment becomes effective when the corresponding payment is confirmed. From that moment, the Designer is required to perform and deliver what is specified in the Brief and Offer within the proposed timeframe, while the Client is required to cooperate promptly and provide the necessary clarifications and materials. The contract relating to the design service is concluded directly between the Client and the Designer; GoPillar provides the Portal, manages payment, offers support and administers the GoPillar Dispute Procedure governed by this Article.
7.8 Before payment, the Portal displays the total price to the Client and its composition, distinguishing at least the fee payable to the Designer, the GoPillar fee, applicable VAT and any costs associated with the selected payment method. The GoPillar fee compensates GoPillar for use of the platform, payment management, support and the protections provided by the service. The Client authorizes GoPillar to manage the amount paid and to make the Designer’s fee available to the Designer upon completion of the Project 1:1 Assignment, subject to the provisions of the GoPillar Dispute Procedure.
7.9 All communications, feedback, interim materials and files relating to the Project 1:1 Assignment must be exchanged through the workspace and Portal chat. This allows GoPillar to correctly reconstruct the course of the relationship in the event of a dispute. GoPillar cannot verify or take into account communications, files, payments or agreements exchanged outside the Portal.
7.10 Sending materials through chat is for discussion purposes only and does not constitute formal delivery. The Designer may submit the project to the Client through the designated delivery area only after uploading all Minimum Deliverables. Empty, illegible, corrupted, manifestly irrelevant or merely simulated files do not count toward a Complete Version. Until the Project 1:1 Assignment is completed, the Client may view only the resources made available by the Portal; vector, source or otherwise editable files may remain locked until the project is approved.
7.11 The delivery period begins upon confirmation of payment and is calculated on the basis of the number of days indicated in the Offer. Delays attributable to the Client, including failure or delay in providing essential information, may suspend or extend the deadline for the time reasonably necessary. If the Designer does not submit any Complete Version within the applicable deadline, GoPillar may automatically open the GoPillar Dispute Procedure.
7.12 After delivery, the Client has the review period indicated on the Portal to: (i) approve the project; (ii) request the revision provided for in Article 7.13; or (iii) open a reasoned dispute. If the Client takes no action within that period, the project is automatically approved, the Designer’s fee is made available to the Designer, and the Client obtains access to all files provided for. Mandatory rights granted to consumers under applicable law remain unaffected.
7.13 Project 1:1 includes one standard revision request, unless more favorable terms are expressly stated in the Offer. The request must be specific, relate to the Brief and Minimum Deliverables, and may not substantially expand the scope of the Project 1:1 Assignment. The Designer has 72 hours from the request to deliver the revised version, unless a different deadline is indicated on the Portal or agreed through the workspace. After the revised delivery, the Client may approve the project or open a dispute. Failure to submit the revision within the deadline may result in automatic opening of the GoPillar Dispute Procedure.
7.14 The Client may open a GoPillar Dispute Procedure if the Client believes that the project does not substantially correspond to the Brief, the Minimum Deliverables or the accepted Offer. The request must precisely describe the issues identified. GoPillar reviews the Brief, the Offer, the deliverables submitted and all conversations and materials exchanged through the Portal; exchanges made outside GoPillar cannot be evaluated. Taking into account the work actually performed and the obligations agreed, GoPillar may: (i) reject the dispute and declare the Project 1:1 Assignment completed; (ii) grant an additional revision; or (iii) grant a refund in accordance with Article 7.16. The GoPillar Dispute Procedure is an internal mechanism relating to management of the Project 1:1 Assignment and the amounts paid; it does not constitute formal or informal arbitration and does not limit mandatory rights, recourse to ADR procedures or access to the competent courts.
7.15 If GoPillar grants an additional revision, it communicates the reasons and the deadline for the new delivery to the Designer. If the Designer delivers within the deadline, the Client may approve the new version or request a second and final internal review. If the Designer fails to comply with the additional deadline, GoPillar may order a refund in accordance with Article 7.16.
7.16 If a dispute is upheld by GoPillar, the refund is determined as follows:
As a rule, the refund is made using the same payment method used by the Client and without undue delay, subject to the technical processing times of the payment service provider. In the event of a refund, the Client may not use, reproduce, modify or have the received deliverables implemented.
7.17 The Project 1:1 Assignment is considered completed following the Client’s express or automatic approval, acceptance of a revised version, or a GoPillar decision rejecting the dispute. Upon completion, the net fee is credited to the Designer in accordance with the Portal’s procedures. The Designer remains responsible for issuing any required tax documents and for complying with the applicable terms and requirements for payment.
7.18 Until completion of the Project 1:1 Assignment, deliverables may be used by the Client solely for evaluation of the work. Subject to moral rights and third-party rights, upon completion and payment of the fee, the economic exploitation rights in the deliverables produced specifically for the Client’s project are transferred to the Client within the limits provided by the Brief and Offer. The Designer warrants that they hold the necessary rights in the materials used and must indicate any licenses or restrictions relating to third-party content. In the event of a refund, no rights of use are transferred to the Client.
7.19 Unless the Offer expressly includes additional services performed by a duly licensed professional, Project 1:1 deliverables are preliminary in nature and are not immediately executable. A Designer offering site inspections, administrative filings, executive design, construction supervision or other regulated activities declares that they possess the licenses, registrations and insurance coverage required by applicable law. GoPillar does not act as designer, construction manager or professional consultant and does not guarantee that permits or authorizations will be obtained.
7.20 If the Client is a consumer, any rights of withdrawal provided by applicable law remain applicable. If the Client requests that performance of the service begin during the withdrawal period, the Portal will collect the relevant express request. In the event of withdrawal after performance has begun, the Client may be required to pay an amount proportionate to the services already performed. The right of withdrawal ceases after full performance of the service only where the prior express consent and acknowledgement required by law have been obtained.
8.1 All goods and services available on the Portal may be purchased through vouchers called “CoCredits,” available at a price of EUR 1 per CoCredit. If payment is made in US dollars, the price of each CoCredit will be determined by applying the daily EUR/USD exchange rate as indicated at the time of purchase on the Portal. The exchange rate will be updated periodically and displayed at the time of the transaction.
8.2 CoCredits may be purchased at any time by Clients and may be paid for by credit card, PayPal or any other payment method indicated by GoPillar from time to time.
8.3 The minimum value of one CoCredit is EUR 1.00. If the total value of CoCredits held by a User is less than a multiple of EUR 1.00, the amount will be rounded to the nearest euro amount.
8.4 CoCredits are not equivalent to legal tender and may not be exchanged or sold to third parties. GoPillar will not recognize any direct “User-to-User” transfer of CoCredits. GoPillar will recognize as valid only CoCredits directly assigned by GoPillar to its Users.
8.5 CoCredits may be used only as a means of exchange for goods and services distributed by GoPillar through the Portal, in accordance with these Terms and Conditions and any additional provisions, including cost-related provisions, specified by GoPillar from time to time.
8.6 Designers and/or Premium Designers may at any time convert CoCredits held in their Accounts into euros, dollars or another currency permitted by GoPillar and request payment, provided that they have at least 1 CoCredit in their account. Any payment will be made using the payment method offered by GoPillar and selected by the requesting Designer. All payments will be settled within a maximum of 30 days from the transfer request.
8.7 Any amount owed by a Designer to GoPillar for any reason may be deducted from any payment sent by GoPillar to the Designer, and any administrative or accounting cost imposed by GoPillar in this regard may also be deducted.
8.8 GoPillar may deny a Designer the ability to convert CoCredits if, at the date of the conversion request, the User has violated these Terms and Conditions.
8.9 During the period of a Contest in which the User participates, the User undertakes not to enter into commercial relationships or arrangements of any kind with a Designer and/or Premium Designer for the purpose of paying additional consideration beyond that provided for in these Terms and Conditions (see Article 6.2) for a Design Idea, or paying the Designer separately outside https://gopillar.com/ in relation to provision of a Design Idea or services that are in any event the subject of an invoice issued by GoPillar to the User.
8.10 CoCredits available in a Designer’s account will expire 12 months after the most recent credit recorded on that account. Any amount of CoCredits not spent on another service available through the Portal or for which no withdrawal request has been submitted during that period will be forfeited with no possibility of recovery.
8.11 Any mandate granted pursuant to Article 6.9 relating to payments due to Designers that remains outstanding 12 months after closure of a Contest, without any Designer and/or Premium Designer having collected the amounts due, will be deemed revoked. The amounts covered by that mandate will therefore automatically be retained by GoPillar as additional compensation for the costs of the prolonged mandate.
9.1 Coupon codes used to launch an online design Contest are applied as a percentage of the gross value of the Contest. The gross value consists of two components: (i) the Prize available to Designers and (ii) the GoPillar fee. Application of the coupon code results in a proportional reduction of both components.
By way of example, for a Contest with a gross value of EUR 1,000, with a Prize equal to 70% (EUR 700) and a GoPillar fee equal to 30% (EUR 300), use of a coupon code providing a 20% discount results in a EUR 200 reduction in the total value. The discount applies proportionally both to the Prize (reduced to EUR 560) and to the GoPillar fee (reduced to EUR 240).
10.1 Whenever a User creates a new Contest, GoPillar will issue an invoice to the User, in accordance with applicable laws and regulations, for the amount of the GoPillar Fee referred to in Article 6.2(ii) above.
10.2 For each Project 1:1 Assignment, GoPillar issues the Client an invoice for the GoPillar fee and any other amounts due to GoPillar. The Designer is responsible for issuing the invoice, receipt or other tax document required for the accrued fee, and the related payment may be conditional upon uploading the required documentation to the Portal and completing any applicable checks.
10.3 The User remains solely responsible for setting aside and paying all taxes applicable to the User in connection with services used through the Portal and under the applicable jurisdiction. GoPillar is not responsible for setting aside, reporting, paying or remitting any direct or indirect tax or social security contribution on behalf of the User.
10.4 Designers and/or Premium Designers who win a Contest must issue an invoice and/or tax receipt to the User who launched it, as required by applicable laws and regulations, including those relating to social security and pensions, with reference to the amounts received as a Prize. GoPillar has no obligation to provide the information necessary for issuing invoices and/or tax receipts or to advise the Designer in this regard. GoPillar accepts no liability for any errors, omissions or failures of any kind by Designers specifically in relation to this Article 10.4.
10.5 If, 90 (ninety) days after closure of a Contest and allocation of the relevant Prizes, a Designer and/or Premium Designer has for any reason not yet uploaded the invoice and/or tax receipt relating to the Prize won, that Designer will automatically lose the right to withdraw the Prize. In such event, the invoice relating to the amount of the Prize will be issued by GoPillar in favor of the User who launched the Contest, who will not be required to make any further payment to the Designer. GoPillar assumes no liability for the Designer’s failure to issue the invoice and the resulting loss of entitlement to the Prize.
11.1 The User uses this service at their own risk and assumes all necessary and exclusive responsibility in this regard.
11.2 The Designer and/or Premium Designer warrants to GoPillar that they are the exclusive owner of the Design Ideas published on the Portal or, in any event, that they have previously obtained all necessary authorizations from the holders of rights in third-party works and/or content included within Design Ideas published on https://gopillar.com/.
11.3 The User is therefore solely responsible for any content published and/or uploaded to the Portal through their ID and password and, more generally, for any conduct or action carried out through them on the Portal.
11.4 As a registered Client and/or Designer, each Account holder undertakes not to publish Content that: is pornographic, obscene or child-pornographic; may cause harm to minors in any way; is blasphemous or offensive to morality, ethics or any religious belief; has any purpose contrary to public order or incites violence or racial hatred; is unlawfully possessed or acquired (e.g. pirated software, unauthorized copies, etc.); sponsors or promotes parties unrelated to the subject matter and/or brand of the GoPillar campaign in which the Content is published; is connected with gambling, competitions or generally games requiring payment to participate; is protected by copyright, whether audio, text, image or video clip, and is used without prior authorization from the rights holder; causes or may cause damage to third parties, with particular regard to infringement of copyright or other intellectual property rights; contains viruses or other software that may damage or affect Portal functionality; promotes or encourages illegal activities; uses still or moving images of ordinary or famous persons, or refers to such persons, without prior authorization; contains misleading messages or prohibited comparative advertising under applicable law (Law 49/2005); or violates or encourages violation of any law or regulation.
11.5 In particular, it is expressly prohibited to use Portal services to cause harm to third parties in any way or to commit or encourage the commission of any type of crime.
12.1 Protecting the privacy of minors is of fundamental importance to us. For this reason, we comply with applicable Italian law.
12.2 GoPillar does not operate or provide services to minors and does not knowingly collect information from minors. If a User finds Content on the Portal that may be offensive or otherwise disrespectful toward minors, the User must immediately report it to GoPillar, providing all necessary details so that it may be removed as quickly as possible.
13.1 The Portal and all services contained therein are provided by GoPillar to its Users on an “as is” and “as available” basis, with CoContest Italy Srl undertaking to ensure continuous accessibility of the website subject to routine and extraordinary maintenance and force majeure events. It is understood that CoContest Italy Srl makes no express or implied warranty as to the absence of errors in the content, features and services offered, nor does it guarantee that the Portal will be free from interruptions, malfunctions or unforeseeable defects.
13.2 The registered User acknowledges that improper use of the Portal or the services contained therein may cause serious damage to the User’s PC.
13.3 CoContest Italy Srl may be held liable only where the User can actually demonstrate that CoContest Italy Srl: (a) engaged in intentionally harmful conduct; (b) acted with gross negligence; or (c) violated any applicable law concerning liability for licensed products. CoContest Italy Srl may be required, in accordance with applicable laws and regulations, to compensate physical injury affecting the User’s life, physical integrity or health, provided it is demonstrated that such injury is the direct consequence of CoContest Italy Srl’s conduct. Under no circumstances may CoContest Italy Srl be held liable for acts of minor negligence. This limitation of liability also applies specifically with regard to the mandate referred to in Article 6.8 above.
13.4 The Designer agrees to indemnify, defend and hold GoPillar harmless from any claim, demand, damages claim or other loss, including reasonable legal expenses, arising from third-party claims resulting from use of the Portal and/or violation of these Terms and Conditions. The foregoing provision will not apply where it is demonstrated that the violation did not occur as a result of intentional and/or negligent conduct by the Designer.
13.5 Pursuant to the foregoing provisions, GoPillar shall not be liable for interruptions of the services offered caused by: natural disasters or unforeseen events; tampering with services and/or equipment by Users or third parties; improper use of services by the User; or malfunction of connection equipment used by the User, including where this results from failure to comply with laws and regulations relating to safety and prevention, accidents and/or industrial damage.
13.6 GoPillar assumes no obligation to supervise content circulating through the service and has no obligation to investigate facts or circumstances demonstrating the presence of unlawful activity in the absence of an order from competent authorities. GoPillar therefore cannot be held liable in the event of disputes concerning the lawfulness, truthfulness, accuracy, quality, originality or authorship of material published on the Portal, including but not limited to Design Ideas. Designers and Premium Designers warrant the lawfulness, truthfulness, accuracy, quality, originality and authorship of material published on the Portal, including but not limited to Design Ideas, and undertake to indemnify GoPillar from any related liability toward Clients arising from use of such material. GoPillar will act promptly to remove content that is manifestly contrary to third-party rights once directly notified, together with all data necessary to assess the violation (for example, a link to the allegedly infringing content, information concerning a copyright infringement, etc.).
13.7 If GoPillar is informed of the unlawfulness or harmful characteristics of one or more Design Ideas published online by a User, it may act immediately at its sole discretion and may remove the harmful information and/or disable access to such data.
13.8 GoPillar will in no event accept liability for possible infringement of third-party intellectual property rights, nor will it assume liability for possible loss, deletion or alteration, temporary or permanent, of Design Ideas for any reason. Each User who publishes material on the Portal does so entirely at their own risk and will bear all consequences of their conduct, indemnifying GoPillar as described in Article 15 below to the fullest extent permitted by applicable law.
14.1 The Portal is provided by CoContest Italy Srl to promote access to innovative services and Design Ideas, both through the online competitive Contest system and through the direct collaboration provided by Project 1:1. To do so, GoPillar has an interest in ensuring that all Users feel safe and have every reasonable degree of comfort when using the Service. Accordingly, all Users are required to strictly comply with the following general standards of conduct when using the Portal.
14.2 Although it does not carry out surveillance activities and does not monitor content uploaded by Users, GoPillar reserves every right to remove or modify Content, Specifications and comments reported as inappropriate or abusive. For this reason, GoPillar may also suspend, disable and/or terminate a User’s access to all or part of the Portal.
14.3 Users are prohibited from using the Portal to share Content that:
Users are specifically prohibited from:
14.4 Users acknowledge that GoPillar reserves every right to adopt any countermeasure it deems appropriate to address abusive and/or unlawful conduct by Users on the Portal. Users who fail to comply with the guidelines and requirements listed above may face suspension and/or cancellation of their User Accounts, with consequent loss of all CoCredits contained therein. In the event of serious and repeated violations, GoPillar reserves every right to notify the competent authorities and seek compensation for any material damage suffered, directly or indirectly, as a result of violations committed by one or more Users.
14.5 GoPillar undertakes to keep the Portal free from viruses and malware but cannot guarantee that it will be completely immune from such events. The User is therefore required to adopt all appropriate security measures and use their own antivirus software to prevent a cyber infection from affecting their software. In the case of hyperlinks to third-party websites, GoPillar has and accepts no liability for any unlawful content on those websites and assumes no obligation to monitor them.
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15.1 The User undertakes to indemnify and hold harmless GoPillar, its affiliates, representatives, agents, employees and all third parties to whom GoPillar has granted rights in materials uploaded to the Portal from and against any loss, damage, liability, cost, obligation and expense, including possible legal assistance costs, incurred by GoPillar as a consequence of publication and/or use of Design Ideas uploaded by the User and/or any failure by the User to comply with the obligations and warranties provided under this agreement and/or otherwise related to use of the service, including in the event of claims for damages by third parties.
16.1 GoPillar reserves the right to remove, without prior notice, a User’s account together with any content published and produced by that User that violates these Terms and Conditions.
16.2 Removal may also be ordered by GoPillar if content is reported to GoPillar by other Users or third parties as abusive, unlawful or protected by copyright. In such cases, GoPillar also reserves the right to seek compensation from the User who violated such rights, in accordance with Article 14 above.
17.1 If a Designer does not use the services made available by GoPillar for a period of 24 consecutive months, GoPillar reserves the right to disable access to the website for the relevant account, retaining any CoCredits not yet converted by the Designer as of the date of account removal.
18.1 Personal Data of Users registered on the Portal will be processed by GoPillar, as Data Controller, in compliance with applicable privacy law and the Privacy Policy available at https://www.iubenda.com/privacy-policy/579977/legal.
19.1 GoPillar reserves the right to amend these Terms and Conditions at any time and without prior notice. A User who continues to use the Portal declares that they accept the new terms.
20.1 Pursuant to Article 1456 of the Italian Civil Code, this Agreement may be terminated without prior notice in the event of a breach of these Terms and Conditions. In such event, GoPillar may not be held liable in any way and will not be required to provide any compensation to the User. At the same time, the User may be held liable for any loss, damage or other compensation owed to GoPillar where this results from an infringement or violation committed by the User.
21.1 If one or more provisions of these Terms and Conditions are declared null, void or non-existent, in whole or in part, the remaining provisions will remain valid and GoPillar will amend the Terms and Conditions in the best possible manner.
22.1 These Terms and Conditions constitute a binding agreement between Users and GoPillar and are governed by Italian law.
22.2 Any dispute arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of the consumer’s place of residence or domicile, if located within Italy, pursuant to Article 66-bis of the Italian Consumer Code. If the consumer is not resident or domiciled in Italy, exclusive jurisdiction will lie with the Courts of Rome.
22.3 Use of the Portal and its services is not authorized in countries and/or jurisdictions where the provisions of these Terms and Conditions, including the provisions of this Article, are ineffective in whole or in part. In accordance with Article 1341 of the Italian Civil Code, the User declares that they have read and expressly accept the clauses contained in Articles 4, 6, 7, 8, 9, 10, 11, 13, 14, 15, 16, 17, 19, 20, 21 and 22.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the User specifically approves the clauses referred to above.
